Unified Support Service

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Rules

Support services ticket form

1. Courtesy and mutual respect

Be polite and respectful. Avoid flood (repeated messages) and spam (mass requests). Do not use offensive or obscene language. Support team is ready to help everyone. Our help is free. We respect the principles of fairness, ethics and expect our users to share the same position.

2. Clarity of thought and expression

Provide accurate, verifiable information. Do not provide false or contradictory information by distorting the facts. We act as the defender of justice. This means equal opportunities for all peopl,e and honesty and respect for the rights and opinions of everyone.

3. Knowledge base

4. Patience and understanding

We try to resolve issues as soon as possible, but sometimes it can take longer than usual. All tickets are processed within three business days.

Legal documents

We respect your rights and privacy.
Our Privacy Policy is available at https://carx-store.com/privacyThe user agreement is available at https://carx-store.com/agreement
If our support system is abused repeatedly, we reserve the right to stop providing support without further notice. These forms are intended to create a productive, pleasant atmosphere in our service.